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  • Writer's picturejasoncardinal

Business Process Management Policies Nobody is Talking About!

It is great that an organization\’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives. However, in conducting due diligence verification, I\’ve come to notice that following topics or lack of is common. Here\’s a breather on some of the business critical policies not included in many operational excellence guides.


It’s everybody’s responsibility to ensure that our workplace is safe and free from hazards. The most common hazards we must be proactive against are fire and personal injury.

Please use common sense when using personal coffee makers and portable heaters. You should indicate to your manager that you have a personal coffee maker or portable heater.

Please wear adequate foot wear at all times with closed shoes in warehouse or lab environments. Walking around the premises in socked feet is not safe and hygienic.

Please refrain from use of extension cords or multiple power strips. Extension cords are not designed to be used for permanent installations.

Also, certain lab environments should be clear of cables running across the ground and should always be routed overhead out of the way of tripping. Also, always ensure to use appropriate ear protection for the job.

Always ensure you wear protective eye glasses when using power tools and always indicate to a colleague that you intend to use power tools for the job.

Do not overload electrical outlets.

Always be prepared for all emergencies – a fire is only one prime example. Pay attention when at emergency training sessions.

If you see something unsafe, please don’t hesitate to report it to your supervisor or manager.

See if your company\’s safety committee needs a helpful volunteer. Participate and get involved.


Every employee is expected to understand and comply with their organization’ Operational Excellence Guide. Every employee must report unethical activities immediately and all reports of violations will be taken seriously and addressed promptly.

If you are unsure of the appropriateness or ethics of any activity, ask yourself the following questions:

  1. What would my spouse or partner think if I got caught doing something unethical?

  2. Is it breaking the law?

  3. Is it in contravention to the company’s Operational Excellence Guide and Employee Handbook?

  4. How would our customers, shareholders, and the general public look upon it?

  5. How would it look on the front page of a national newspaper?

Ethics basically puts the rules in place, or the “brakes at the party” to ensure laws aren’t broken. Sometimes we may be tempted to offer exchanges or services at an unfair disadvantage to others, or we may receive gifts from our suppliers or customers as a prize to deliver a product or service before it’s ready.

Ethics don’t only apply at the job but at trade shows, at customer locations, even on your own time.

Quarantining and Isolating Bad Product

Quarantining doesn’t only apply in the warehouse environment but on your very desk as well. Please be sure that if you come across any defective or unsafe equipment or materials that you appropriately tag and identify them as defective (a red tag is usually pretty effective) so that no one borrows them or sends them elsewhere.

Please don’t hesitate to see your manager before disposing of any equipment or items such as batteries in order that we respect our environment and that we can account for it inventory wise. Not doing so will impede your company’s Operational Excellence efforts.

Whistle Blowing

If you have reasonable suspicion that an employee or supplier is breaking the law, or stealing material you must immediately report it to the Human Resources department.

It’s important to understand what fraud can entail, so you can recognize it and avoid mistakes.

Some examples include:

  1. Submitting false expense reports

  2. Forging or altering checks

  3. Misappropriating assets or misusing company property

  4. Unauthorized handling or reporting of transactions

  5. Inflating sales numbers by shipping inventory known to be defective or non-conforming

  6. Making any entry on company records or financial statements that is not accurate and in accordance with proper accounting standards


We expect you to have the managerial courage to come forward and tell us in positive, constructive ways when the wrong corners are being cut, or otherwise shady activities are going on.

Your organization\’s success depends on everyone’s ability to expose hidden, non-value added processes and activities. The opex guide should not condone lying or “protecting” colleagues. Coming forward with concerns shouldn’t be construed as tattle-tailing but as improving the way we do things. The more we come forward with issues and concerns, with accompanying solutions and ideas, the more others will do it and foster a great, positive place to work. After all, what do you have to hide?

Critical Policies for Business Process Management that Nobody is Talking About!

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