This week’s update is a Six Sigma Self-Assessment – Quality Stage Assessment. This Microsoft Excel tool will help you poll the team for their input as to what they feel they would score if you performed a Voice of the Customer survey.
The tool is broken down into two tabs: Qualities and Mistakes. The self-assessment tool will help you rate your:
Customer value management
Perceived market quality vs competitors
Customer satisfaction
Conformance quality
Where do you expect (or want) to see yourself in x years?
The mistakes tab goes into further detail and can serve as a process audit tool. And of course, you can easily modify the criteria for your self-assessment.
Six Sigma Self-Assessment – Quality Stage Assessment
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